1. Overview

At ViSN Labs, we are committed to delivering high-quality digital solutions including mobile app development, web development, AI solutions, and custom software development. This Refund Policy outlines when and how refunds are processed for our services.

2. Refund Eligibility

You may be eligible for a refund in the following situations:

• Project Cancellation: If you cancel before we start development work
• Service Not Delivered: If we fail to deliver agreed services within the specified timeframe
• Technical Issues: If technical problems on our end prevent project completion
• Mutual Agreement: If both parties agree to terminate the project

3. Refund Process

To request a refund:

• Contact Us: Email info@thevisn.com with your request
• Provide Details: Include project information and reason for refund
• Review: We will review your request within 3-5 business days
• Decision: You will receive our decision via email
• Processing: Approved refunds are processed to your original payment method

4. Non-Refundable Services

The following are generally non-refundable:

• Completed Projects: Mobile apps, websites, or software that have been delivered and approved
• Consultation Services: Time spent on planning, meetings, and consultations
• Third-Party Costs: Domain registrations, hosting, licenses, and external services
• Custom Development: Bespoke solutions created specifically for your requirements
• Ongoing Work: Projects where development has already commenced

5. Processing Time

Refund Processing: Approved refunds will be processed within 15-20 business days from the approval date.

Request Deadline: Refund requests must be submitted within 30 days of project initiation or service delivery.

6. Policy Updates

ViSN Labs may update this Refund Policy as needed. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any policy updates.

7. Contact Us

For refund requests or questions about this policy:

• Email: info@thevisn.com
• Phone: 080-69409093
• Address: Mindspace Cyberabad, Hi Tech City, Madhapur, Hyderabad- 500081
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST